Refund Policy for Personalized Items

1. Eligibility for Refunds

  • Customized apparel (e.g., monogrammed shirts, embroidered hats)
  • Personalized home decor (e.g., custom photo frames, engraved plaques)

2. Refund Timeframe

  • Customers must request a refund within 30 days of receiving their personalized item.

3. Conditions for Refunds

  • Refunds will be issued for defective or damaged personalized items.
  • Refunds are not applicable for personalized items with customer-provided design errors.

4. Refund Process

  • To request a refund, please contact our customer support team via email to info@flutterprintsboutique.co.uk

5. Refund Methods

  • Refunds will be credited back to the original payment method.

6. Non-Refundable Items

  • Gift cards, custom-made jewelry, and personalised items are non-refundable.

7. Exchange Options

  • Customers may exchange their non personalized item for an alternative design or size.

8. Shipping Costs

  • Customers are responsible for return shipping fees unless the item is defective.

9. Cancellation Policy

  • “Orders can be canceled within 24 hours of purchase. After that, personalized items are non-cancellable.”

10. Customer Satisfatisfaction

  • We strive to create high-quality personalized products. If you’re not completely satisfied, please reach out to us.